Content Audit & Assessment

This project involved working on a team with two other students to inventory and audit a sample of content from the user manuals of a real-world company (which I have anonymized in these artifacts in compliance with our NDA).

The purpose of this inventory and audit was to improve their content by identifying strengths and opportunities for improvement.

We identified nine criteria that assessed content quality, content structure, and alignment with business goals and rated each piece of content according to the assessment criteria we defined.

After completing the inventory and audit, we presented our data to the company in a report along with suggestions for how to take advantage of the opportunities for enhancement we identified.